Refund Policy

Order Cancellation

Cancellation Timeframe

• • • Orders can be cancelled only within 4 hours of placing the order.
    • All cancellation requests must be sent via email to economicscales@gmail.com
    • Requests made through Instagram, WhatsApp, DMs, or Facebook will not be considered.

Cancellation Charges

• • • A 15% cancellation fee will be deducted from the order value towards processing and payment gateway charges.
    • The remaining amount will be refunded to the original mode of payment.

No Cancellation After 4 Hours

• • • No cancellation is possible after 4 hours, as the order will be taken for processing, preparation, packing, or dispatch.
    • Orders once processed or dispatched cannot be cancelled under any circumstances.

Refund Policy (For Approved Cancellations Only)

• • • Refunds will be initiated only for cancellations approved within the 4-hour window.
    • Refunds will be processed to the original payment method (credit card, debit card, net banking, UPI).
    • Refund initiation: 5–7 business days after cancellation approval.
    • Amount reflection in bank account may take an additional 5–10 business days, depending on your bank.
    • A Refund ID / Transaction ID will be shared if applicable.

Cancellation of Shipped Orders

• • • Orders that are already processed or dispatched are strictly non-cancellable.
    • In such cases, 100% of the order value will be charged.

Returns & Refunds – Damaged / Incorrect Products

Our all products are non-returnable.

However, replacements will be considered only in the following cases:

1. 1. 1. Product damaged during transit
      2. Wrong product delivered
      3. Missing item in the order

Mandatory Proof

1. 1. 1. A complete, uncut unboxing video is compulsory.
      2. Requests without video proof will not be accepted.

Reporting Timeline

• • • Issues must be reported within 24 hours of delivery.
    • Email your request to economicscales@gmail.com
    • Subject line: “Replacement – Order Number”
    • Include: Order ID, registered mobile number, and clear photos/videos.

Benson Weighing Systems reserves the right to assess the issue before approving a replacement or refund.